Frequently asked questions

CustomGPT.ai is the #1 no-code platform for creating custom AI agents for your business. It builds AI agents powered by advanced large language models (LLMs) tailored to your business content, without requiring any coding skills.

CustomGPT.ai works by transforming your business content into a specialized AI agent – without any coding required. Simply upload your documents and knowledge base, and the platform automatically processes this information to create an intelligent assistant that can handle 93% of support and research questions from your team or customers.

An AI agent is an app that uses artificial intelligence to perform tasks or provide information based on your business content. It’s a specialized digital assistant trained on your specific business content to handle questions and interactions tailored to your organization’s needs.

With our no-code platform, you can set up a custom AI agent trained on your content in just 2 minutes, and then deploy it to answer questions from employees and customers. Choose a subscription plan that fits your needs.

Yes, Enjoy full access to all Standard features of CustomGPT.ai, for 7 days without any charges.

Everyone is eligible for the 7-Day Free Trial at CustomGPT.ai. All you need to do is open a new account with us.

The Free Trial allows you to experience the features specific to the plan you choose during signup—be it standard or premium.

Signing up for the Free Trial is straightforward. Simply click here to create an account, and then follow the on-screen instructions to start your trial. You will be asked to provide basic information such as your name, email address, and password.

Yes, to help you get started, you can follow our usual Get Started guide. This guide provides step-by-step instructions on how to create, customize, and deploy your chatbots.

Ever since we built CustomGPT.ai (for our own needs actually!), we have been inundated with friends and business colleagues who want their own CustomGPT.ai. Please see the testimonials

Please see our FAQ to get started. Even better: Just ask our CustomGPT.ai chatbot in the bottom right corner. This chatbot has indexed all of our business content. If you still need help, just email hello@customgpt.ai.

No – CustomGPT.ai will never use your data to train any Large Language Model (LLM) or AI in general. Please see our Trust Center for our best practices.

Your data is fully protected with CustomGPT.ai through enterprise-grade security measures, including SOC2 Type 2 compliance and GDPR adherence. We employ strict access controls and encryption to safeguard your information. Learn more about our comprehensive security practices at our Security & Trust Center.

Using a no-code interface, CustomGPT.ai ingests data from sources like your website, helpdesk, knowledge bases, documents, videos, and podcasts to create a custom AI agent that understands your business deeply.

Integrating your chatbot into your website or application is straightforward. Follow our Guide, which includes detailed instructions on integration.

Words stored is the amount of active words being stored from your indexed content across all of your agents.The words stored limit operates like a storage limit would on your iPhone or computer. When data is added, it goes up, and when data is removed, it goes down.

Words stored are counted on an account level, meaning all your bots share the same limit. If you need a higher limit, please contact our sales team.

Monthly GPT-4 queries are counted on an account level, meaning all your bots share the same limit. If you need a higher limit, please contact our sales team.

The content generated by CustomGPT.ai is based on the content indexed in your agent + the general language models supported by ChatGPT.

Yes, CustomGPT.ai supports 92+ popular languages.

Yes – you can now white-label and remove the “Powered by CustomGPT.ai” branding (requires Premium plan or higher)

CustomGPT.ai is a cloud-only service. Private cloud and on-premises deployment are not available.

CustomGPT.ai supports 92 languages, allowing businesses to create AI agents that understand multiple languages. This enables companies to deploy support agents that can answer questions from a global audience in their native language.

When you hit your plan limit, the system will stop indexing new data (for “word” limits) or stop responding to queries (for “query” limits). We would suggest signing up to the correct sized plan based on your data and query volume requirements. A good rule of thumb: 10M words is about 50 MB of data (your actual words might vary!)

Once your 7-day trial period expires, you will automatically be charged for the pricing plan you selected during sign-up.

Yes, we require credit card information when you sign up for the Free Trial. This helps us reduce fraud and verify that only genuinely interested users are signing up.

If you decide that CustomGPT.ai is not for you, canceling your trial is simple. Log in to your account, navigate to the billing page, scroll to the bottom, and you will find the “Cancel Subscription” button. Click it to end your subscription, and you will not be charged.

Standard plan is the best for small teams. Pricing scales up with the usage of credits across your account. If you have multiple team members, then Premium and Enterprise plans are better suited to your needs and with these you will receive a higher level of support.

We hold our customers responsible for managing their accounts, credit limits, and overages.Refunds are only applicable to the current subscription charge on your account, not for overage charges from the prior month or additional charges added to your account. Please note that we incur significant charges to index your content and respond to chatbot queries.

CustomGPT.ai supports all major credit cards and debit cards. We secure your payment method using Stripe for your privacy and protection.CustomGPT.ai does not accept Paypal, prepaid cards, or other cash apps at this time.

During the Free Trial, support is limited but we encourage you to first consult our comprehensive documentation, which can be accessed here. If you are interested in exploring more tailored solutions, such as those available with our Enterprise plans, our sales team is readily available to assist you. For such inquiries, please feel free to contact our sales department directly.